FAQs & Contact

Cancellations must be made before 6:00 pm the day prior to arrival to avoid a charge of one night’s room and tax fees. A one night deposit fee will be taken at time of booking, if reservation is cancelled and cancellation policy is met, the one night deposit will be refunded.

Check-In time is 3pm. Check-Out time is 12pm. Early Check-In is by request only and not guaranteed. A valid credit card must be presented at Check-In at all hotels. Late Check-Out must be coordinated with the hotel if it is available. Guests must be at least 21 years old to check into a hotel, with the following exceptions. In London, at Sanderson, and St Martins Lane guests must be 18 with valid I.D. to check in.

St Martins Lane is a pet-friendly hotel. The animal must weigh 20 pounds or less, a contract/waiver must be signed upon arrival and a $100/UK£100 refundable deposit will be held for any cleaning. No pets are allowed in restaurants or bars, by the pool or beach, and may not be left unattended in the guest rooms.

Luggage storage is available to guests of the hotel through the Front Desk and Bellman at no charge 24 hours, 7 days a week. Luggage can be held at the hotel during your stay for up to 24 hours. The hotel is not responsible for luggage stored.

Gift Certificates are available through the hotels individually. Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the hotel. This form is available by calling the hotel directly. Such submissions are subject to Private Policy.

We are a non-smoking hotel in all premises, including the Gardens and the Penthouse. A fee of £250 for cleaning will result for Smoking and Vaping, rooms are all Smoking Free.

We do not honour any tax exemptions on arrival.

An Incidentals Deposit is required for all guests for £100.00 per day of stay, capped at £500 per stay.

Valet parking is available at the main entrance on 45 St Martins Lane, 24 hours a day (£5 valet parking per transfer). The entrance to the car park is on Bedfordbury. Valet parking costs £44 per night. Vehicles may be taken in and out. Please allow 15 minutes for vehicle retrieval.

Our gym is accessible for all guests staying with us between 6 am – 11 pm daily. It’s fully equipped and designed to access each muscle group with our state-of-the-art machinery and well-stocked selection of weights.