FAQs & Contact

Cancellations must be made before 6:00 pm the day prior to arrival to avoid a charge of one night’s room and tax fees. A one night deposit fee will be taken at time of booking, if reservation is cancelled and cancellation policy is met, the one night deposit will be refunded.

Check-In time is 3pm. Check-Out time is 12pm. Early Check-In is by request only and not guaranteed. A valid credit card must be presented at Check-In at all hotels. Late Check-Out must be coordinated with the hotel if it is available. Guests must be at least 21 years old to check into a hotel, with the following exceptions. In London, at Sanderson, and St Martins Lane guests must be 18 with valid I.D. to check in.

Sanderson is a pet-friendly hotel. The animal must weigh 20 pounds or less, a contract/waiver must be signed upon arrival and a $100/UK£100 non-refundable deposit is required. No pets are allowed in restaurants or bars, by the pool or beach, and may not be left unattended in the guest rooms.

Luggage storage is available to guests of the hotel through the Front Desk and Bellman at no charge. Luggage can be held at the hotel during your stay for up to 24 hours. The hotel is not responsible for luggage stored after 24 hours.

Gift Certificates are available through the hotels individually. Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the hotel. This form is available by calling the hotel directly. Such submissions are subject to Private Policy.

Smoking is only permitted in the Loft Suite Terrace, the Penthouse, and the Apartment. Smoking is permitted outside the building in the designated smoking area which is to the right of the guest entrance. Smoking is not allowed in Public Spaces or on the Terrace.

All Tax Exempt Guests must bring an Individual Tax Exempt form from their organization and present it upon checking in.

Our gym is located on the first floor, featuring state-of-the-art exercise equipment and video technology to keep you on the move. Open 24 hours a day to guests.